Returns & Exchanges
We want you to be completely satisfied with your Jackery purchase, which is why we offer a 30-day hassle-free return window for all unworn and unwashed apparel. If your new fashion pieces don't fit perfectly or meet your expectations, our streamlined process makes exchanges and refunds effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging with all tags attached, and affix the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until your return is processed.
Receive Your Refund
Once our warehouse inspects the items, we will issue a full refund to your original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing